Earlier this week the airline's new chief executive Vanessa Hudson admitted the company has lost the trust of many of its customers and promised an $80 million investment into customer improvements.

Source: https://www.northerndailyleader.com.au/story/8367480/tamworth-qantas-workers-lowest-paid-in-the-industry-union-takes-action/?src=rss

Federal Nationals leader David Littleproud said it's clear that Qantas did the wrong thing and pointed out that new CEO Vanessa Hudson was chief financial officer at the time.

Source: https://www.dailymail.co.uk/news/article-12515681/accc-regulator-qantas-chairmans-lounge.html?ns_mchannel=rss&ns_campaign=1490&ito=1490

Last week Qantas CEO Vanessa Hudson issued a video statement apologising to customers for letting them down and promising to return the airline to its national carrier status and a business Australia can be “proud of”.

Source: https://thenewdaily.com.au/news/2023/09/29/how-qantas-treats-workers-mimics-how-it-treats-customers-it-must-change/